Customer Satisfaction Survey Customer Satisfaction Survey At AETL, your opinion counts. Please take a moment to tell us about your experience with us. Name or Anonymous Company Name (with location address) or anonymousHint Which of the following best describes your organization?UtilitySchool DistrictIndustrial WastewaterEnvironmental ConsultantStormwaterCity/CountyLaboratoryOther Other Which of the laboratory centers do you deal with primarily?Burbank (Laboratory)Pleasant Hill (Satellite Office) Which of the following words would you use to describe our laboratory services? Reliable High quality Useful Unique Reasonably prices User friendly Too difficult Overpriced Impractical Ineffective Poor quality Unreliable How well do our analytical services meet your needs?Extremely wellVery wellModerately wellNot so wellNot well at all Which of the following is the most important factor for you when choosing a laboratory provider?QualityPriceLocationRange of testsCustomer serviceData managementReliabilityTurnaround timeExperience How responsive have we been to your queries or concerns?Extremely responsiveVery responsiveSomewhat responsiveNot so responsiveNot responsive at allNot applicable How long have you been a customer of our company?Less than six monthsSix months to a year1 - 2 years3 or more years How likely are you to use our services again?Extremely likelyVery likelySomewhat likelyNot so likelyNot likely at all How likely is it that you would recommend AETL to a friend or colleague?Please rate from 0 (Not at all likely) to 10 (Extremely likely)012345678910 Do you have any other comments, questions, or concerns? Time is Up!